Program Supervisor Clinical

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Catholic Charities
Job Overview

Responsible for the day to day operation of licensed outpatient clinic program.  Supervises clinical and administrative support staff.


  •        Knows and exemplifies Catholic Charities’ mission, vision and guiding principles;
  •        Exemplifies and promotes high ethical standards, consistent with the Catholic Charities Code of Ethics and other professional standards, i.e. NASW, APA;
  •        Assists in setting and implementing goals, standards, service outcomes and procedures.  Monitors staff and program performance against same;
  •        Assists in developing and implementing continuous quality improvement (CQI) processes;
  •        Assures that clinical services and records meet or exceed applicable standards and regulations;
  •        Assists in identifying and implementing best practices that maximize productivity and cost-efficiency;
  •        Recruits, orients, supervises and evaluates the clinical and administrative support staff;
  •        Assists in coordinating ongoing staff training and development;
  •        Supervises and coordinates the clinical services provided by independent contractors, i.e. psychiatrists and psychiatric nurse practitioners;
  •        Conducts utilization review consistent with established procedures and regulations;
  •        Reviews untoward incidents.  Identifies and implements corrective action, as  appropriate;
  •        Assists clinical staff with crisis situations and critical case concerns, as needed;
  •        Mediates staff concerns and complaints;
  •        Assists in resolving consumer and provider complaints;
  •        Assures that the staff is informed of agency policies, procedures and initiatives;
  •        Completes required reports for management and external authorities;
  •        Serves on committees, as directed;
  •        Represents the agency and department within the provider system, as directed;
  •        Performs other duties as assigned.

ACCOUNTABILITIES/SUPERVISORY RESPONSIBILITIES: Responsible for directly supervising clinical and administrative support staff.

EDUCATION: Licensed QHP with Master’s degree in Social Work, Mental Health Counseling, Psychology, or Nursing from an accredited program.

EXPERIENCE:  a minimum of five (5) years post-Master’s experience providing direct treatment in a behavioral health setting.  Prior supervisory experience preferred.

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